Call us on 01273 840 602

Our promise

At Renovate and Extend we want to make your choice of builder an easy one. We know that builders can have a bad reputation. You’re entrusting a lot of money and hoping that you’re going to get a good job in return. You’ve probably looked at CheckaTrade (Note our average rating is 9.79), asked around your friends (see our Testimonials) and got a couple of quotes. Now you have to make a decision.

I’m Matt, owner of Renovate and Extend and this is my promise to you:

Building work as hassle free as possible

We understand that major building projects are often stressful for homeowners. There’s the cost, disruptions and all those decisions that have to be made.

  • So we use Portaloos and take power and water through a window
  • We tidy up at the end of every day
  • We work weekends or into the night if we have to
  • And we make sure your home remains secure and as undisturbed as possible.

There will never be any hidden extras

Everything is agreed up front and in detail. Take a look at a sample order of works which acts as our contract. You’ll see how detailed it is, down to the skirting board design.

And if you later decide you’d like something extra, we’ll both sign a variation form. So no nasty surprises at the end of the job.

No money up front

We don’t ask for any payments up front, no matter how big or small the project may be.

We come up with an interim payment plan best suited for your project which we are both satisfied with.

Clear and open communication

You may want to speak to the men every day or you may want to catch up with our foremen at the end of the week. Either way we will ensure you know what’s going on and when.

I also visit every job every week to make sure that everything is to your satisfaction.

Some of our clients are from overseas or from a different county, which means they can only visit the site a few times, so to ensure we keep clear communication we update them with photos and step by step progress as often as needed.

And we’re the only Sussex builders to have a physical office in Shoreham By Sea where you can come and see us. If I’m on site, and Tonia can’t help, leave a message with her and I’ll get back to you.

Or call me on my mobile – you’ll get all my contact details when the job starts.

The perfect finish every time

Every job we do is built to Building Regulations standards or above. The law is the law and there is just no point cutting corners.

Our Finishing Foreman always ensures you get the best possible finish. But every renovation or build creates settlement cracks. So we come back after 6 months and touch them up for free.

We all know that accidents happen. If, in the first year, something gets broken or damaged we’ll come round and repair it at cost.

Best Wishes

Matt

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